Restart PC.5) Go to the printer model’s Support Downloads webpage to download and install the latest full software package. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:1) Power up the printer, if wired unplug it's USB cable from PC.2) Go to SettingsAppsApps and Features to find and Uninstall the printer software.3) Use one of these methods to remove all of the old printer drivers:4) Now type Control Panel in Start Search, open CP, choose Icon View.
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